Our quoted price includes all taxes and services.The only charges that might apply on top of the price, are congestion (if the site address is in London congestion charge area) or parking fees. If you are able to provide a free parking space for the cleaners, you will not pay anything in addition.
We apply a cancellation fee only if the service is cancelled less than 48 hours prior to the scheduled time or if the customer fails to provide accessto our team as previously arranged.
No, our cleaners have their own professional cleaning products and equipment to bring with them when doing the cleaning.
Our end of tenancy cleaning is a guaranteed service. If the experts missed a spot, or there is anything that you are not happy with, you can call us within 72 hours and the team will return to fix it free-of-charge.
Yes. When the service is completed, you will receive a job completion form which you can use to prove to your landlord or letting agency that your property has been cleaned by a professional cleaning company.
- running water (preferably hot as well)
- turn off your kitchen appliances the day before (especially fridge, freezer, oven)
- take all your personal belongings
- empty the drawers and shelves
- give us access and enjoy a shining property afterward
Not necessarily. You can leave a set of keys to your cleaner and she will be carrying out the cleaning at an agreed day and time. 80% of our cleaners are key-holders. Each cleaner undergoes our security training for safe keeping keys.